Customer purchase orders
We recommend that our customers use unique purchase order numbers for each order submitted to Timbercraft. You are also welcome to supply us with the job ID. This information will appear on all documentation including ID labels on drawer bottoms. Furthermore we suggest that our customers use Timbercraft order forms when submitting requests for quotes or orders. Utilizing Timbercraft order forms assists us in accurately planning and producing your order with the least amount of delay. Personalized order forms are available upon request.
Timbercraft acknowledges all orders and quotations via fax. Quote or order acknowledgements are faxed back for review and signature by the following morning. Orders are usually released into production the day after we receive back your signed acknowledgement confirming your review and accuracy of data. Please review the memo box to the right of signature field. We will note missing information here that could delay the processing of your order.
Order Changes / Cancellations
Once orders have been released into production they cannot be changed. You can assume that your order is in production the day after we receive your signed order acknowledgement. We recommend that the customer contact Timbercraft as soon as any change or cancellation is needed. We will do our best to find a solution to your requests. Please fax any change requests on Timbercraft order form specifying the original purchase order number / name and items to be changed.
Timbercraft has two types of accounts: 100% prepay and open credit terms. Payment terms may be considered for customers ordering on a weekly basis. All new customer accounts are initially 100% prepay until we have processed a credit application. Please allow 3-4 weeks for processing since most suppliers and banks require written credit history requests rather then verbal. Following review of credit history account status will be confirmed in writing. We accept all major credit and debit cards, PayPal and ACH payments. Open accounts are subject to terms and conditions, which will periodically be reviewed.
Sales Tax Information
We are required by Connecticut law to add and collect sales tax from customers doing business in the State of Connecticut. To be exempt from this tax Timbercraft must have on file a completed copy of a customerís "Sales & Use Tax" certificate. A resale tax ID # alone is insufficient for tax exemption status. If not on file we are compelled to add Connecticutís sales tax to your invoice, something we would prefer not to do. This pertains to Connecticut customers only.
Shipping Methods And Options
Timbercraft has negotiated favorable discounts with selected package and LTL carriers depending on region. Timbercraft will choose the most economical means for transport if the customer does not make a specific request. All shipments will be shipped prepaid and the charges will be added to the customerís invoice. Customers that continually exceed their payment terms will be shipped on a collect basis or by carrier of their choice.
General Lead-Time Information
Lead times referred to in this site should be used as a guideline and represent our best estimates only.
Timbercraft offers three production lead-times:
- Standard: Orders ready for pick-up or shipment in 5-7 business days. (Standard)
- Priority: Orders ready for pick-up or shipment in 3 business days. (+30%)
- Emergency: Orders ready for pick-up or shipment next business day. (+60%)*
*Restrictions and limitations apply. Phone contact required.
Signed order acknowledgements are scheduled for production on the day they are received and cannot be changed after 4:00 pm. Orders are usually released into production the following business day. Order completion date can be estimated from this date. A 100% prepay customersí lead-times will begin after Timbercraft has received payment.
Historically, we have found the primary reasons orders get delayed are:
- Unsigned or unreturned order acknowledgement.
- Order information that is missing or unclear. (This is why we strongly suggest utilizing Timbercraft Order Forms)
- Payment related issues.
- Timbercraft is unable to reach a contact person to resolve the above issues. It is always helpful to have an after hours number available should we need to reach you with questions that could delay the processing of your order. These questions often arise after 5:00 when we are entering data.
When any of the above issues occur please contact our office ASAP in order for us to work out a solution as quickly as possible. Freight damages must be noted with carrier upon receipt of goods. If inspection is not possible it is best to sign bill of lading with a notation stating "subject to inspection" clearly on BOL near your signature. Timbercraft must be contacted within 24 hours of receipt of damaged drawers.