POLICIES & PROCEDURES
Customer Purchase Orders
Customers are welcome to use unique purchase order numbers for each order submitted. We RECOMMEND customers provide us with a JOB ID for each order. The JOB ID will appear on each drawer’s label along with dimensions. Both identifiers will appear on all documentation. We appreciate customers using TIMBERCRAFT order forms when submitting requests for quotes or orders as it assists us in quickly and accurately processing quote/order requests with the least amount of delay. Order forms can be downloaded from our website or faxed.
TIMBERCRAFT acknowledges all orders and quotations via fax or email. Orders are usually released for production the day after we receive your signed acknowledgement confirming your review and accuracy of data.
Order Changes / Cancellations
Once an order has been released into production it cannot be changed.
Due to the speed at which we process and complete orders it is recommended that customers maintain a current Visa/MC or Amex on file with us. Credit cards are on only charged the afternoon of the day prior to order completion. Checks are accepted but will delay orders.
Sales Tax Information
We are required by Connecticut law to add and collect sales tax on all purchases. (Reg. 12-426-25)
To be exempt from this tax a customer must complete and submit a completed Connecticut specific “Sales & Use Tax” certificate. Note: A resale tax ID# is insufficient for tax exemption status. For your convenience a copy of the state’s required form can be downloaded from our website or can be faxed to you. Without this form on file Connecticut’s sales tax will be added to your invoice. This pertains to Connecticut customers only.
Shipping Methods and Options
Timbercraft will determine the most economical means to ship orders based on our assessment of the potential for damage in transit. Palletized orders will ship LTL with a direct carrier that typically delivers the next business day. UPS is used for all other shipments.
All freight charges are prepaid by Timbercraft and added to customer’s bill.
Please contact our office ASAP in order for us to work out a solution as quickly as possible. Freight damages must be noted with carrier upon receipt of goods. If inspection is not possible it is best to sign bill of lading with notation stating, “subject to inspection” clearly on BOL near your signature. Timbercraft must be contacted within 24 hours of receipt of damaged drawers.
Historically, we have found the primary reasons orders get delayed are:
• Unsigned or unreturned order acknowledgment.
• Order information that is missing or unclear. (This is why we strongly suggest utilizing Timbercraft Order Forms)
• Payment related issues.
No one available to receive shipment. Carrier redelivery charges will usually occur and be charged to your account.