POLICIES & PROCEDURES
Customer Purchase Orders
Customers should use unique purchase order numbers for each order submitted. We RECOMMEND customers provide us with a JOB ID for each order. The JOB ID appears on each drawer’s label along with the dimensions and wood species. The PO# and Job ID appear on all documentation you receive from us. We would appreciate customers using Timbercraft order forms when submitting requests for quotes or orders as it assists us in quickly and accurately processing these requests with the least amount of delay. Order forms can be downloaded from our website and either emailed or faxed to our office.
Timbercraft acknowledges all quotes and orders by fax or email. Orders typically go into production the day after we receive your signed acknowledgement or email approval confirming you have reviewed the acknowledgement for accuracy.
Order Changes / Cancellations
Once an order is approved and released into production it cannot be changed. Please carefully review your acknowledgment before approving.
Due to the speed at which we process and complete orders we recommended customers maintain a current Visa/MC or Amex on file with us. Credit cards are charged the afternoon of the day prior to order completion. Checks are accepted, but the funds must clear before we can produce the drawers.
Sales Tax Information– (For CT Residents Only)
We are required by Connecticut law to add and collect sales tax on all purchases. (Reg. 12-426-25) To be exempt from this, a customer must submit a completed Connecticut specific “Sales & Use Tax” certificate form which can be downloaded from our website. Note: A resale tax ID# is insufficient for tax exemption status. Without this form on file Connecticut sales tax will be applied to your orders total cost.
Timbercraft determines the safest and most economical means of shipping based on our assessment for potential damage in transit. Palletized orders ship LTL with a direct carrier that typically delivers the next business day. UPS Ground is used for all other shipments.
Any freight and UPS charges are included in our acknowledgments.
Redelivery fees: If the carrier makes a delivery attempt and no one is there to receive it the carrier applies a redelivery fee that we will charge to your account. Please let us know if you require special delivery services including appointments before approving your order to make sure you receive your drawers without any delay.
Please contact our office immediately to work out a solution as quickly as possible. Freight damages must be noted with the carrier upon receipt of your drawers. If inspection is not possible, sign the bill of lading stating, “subject to inspection” clearly on the BOL near your signature. Timbercraft must be contacted within 24 hours of receiving damaged drawers.
Historically, we have found the primary reasons orders get delayed are:
• Unsigned or unapproved order acknowledgments
• Missing or unclear information on order forms
- Payment related issues